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FAQs
Information and inspiration to help you look and feel your best.
How do I know which glasses frame will suit my face shape?
We offer a virtual try-on feature on our website that allows you to see how different frames look on your face. Additionally, you can consult our style guide, which provides recommendations based on your face shape (round, oval, square, heart, etc.).
Can I use my existing prescription to order glasses?
Yes, you can use your current prescription to order glasses from our store. Simply enter your prescription details during the checkout process. If you need assistance, our customer service team is available to help.
What is your return policy for prescription glasses?
We offer a 30-day return policy for all prescription glasses. If you’re not satisfied with your purchase, you can return the glasses for a full refund or exchange. The glasses must be in their original condition and include all packaging and accessories.
How long does it take to receive my glasses after placing an order?
Our standard processing time for prescription glasses is 5-7 business days. Shipping times vary based on your location, but typically range from 3-5 business days within the continental US. We also offer expedited shipping options at checkout.
Do you offer any warranty on your glasses?
Yes, we offer a one-year warranty on all our glasses. This covers any manufacturing defects or issues with the materials. If you experience any problems with your glasses, please contact our customer service team, and we will be happy to assist you with a repair or replacement.
